Customer Support Specialist, Website - CE

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Clubessential

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

☁️ SaaS

🤝 B2B

💰 Series unknown on 2016-08

SaaS • B2B

Clubessential is a software-as-a-service company that provides integrated club management technology and digital tools for private clubs, country clubs, yacht clubs, HOAs, and similar membership organizations. Its platform — the Essential Suite — includes club management software, reservations, mobile ordering, POS, mobile apps, CRM, membership analytics and predictive tools, payments, websites, and specialty modules (banquets, marina, spa, tournament management) to streamline operations, improve member experiences, and increase staff efficiency. Trusted by more than 1,300 clubs serving over 2 million members, Clubessential focuses on mobile-first, experience-driven solutions for recruiting, engaging, and retaining members.

📋 Description

• Serve as the first point of contact for high-volume client support and service requests via phone, email, chat, and voicemail, managing priorities across live channels • Provide level 1 technical support for Clubessential websites and related products • Troubleshoot website-related issues including layout, styling, content display, navigation, permissions, and integrations • Use foundational knowledge of HTML and CSS to diagnose and resolve front-end website issues • Investigate data-related issues using basic SQL queries or reporting tools, when applicable • Actively listen to assess client needs and provide effective, value-added solutions • Clearly explain technical issues and resolutions to clients with varying levels of technical knowledge • Document all client interactions, troubleshooting steps, and resolutions in CRM systems • Identify critical support needs and ensure timely resolution, including warm transfers to higher-level support teams when appropriate • Maintain working knowledge of product updates, website enhancements, and support best practices

🎯 Requirements

• Passion for delivering exceptional service and building positive client relationships across multiple communication channels • Technical aptitude with curiosity for how websites and software systems work • Foundational knowledge of HTML and CSS, with the ability to troubleshoot and interpret front-end website issues • Exposure to SQL or data querying concepts preferred, including the ability to investigate and validate data issues • Self-motivated team player with a positive outlook and strong work ethic • Strong problem-solving skills, able to think on your feet to troubleshoot issues and guide clients to a resolution • Ability to explain technical concepts clearly to non-technical users • Articulate, confident, and friendly communication skills • Ability to multitask effectively in an energetic, fast-paced environment • Proven ability to work effectively across teams, balancing client urgency with internal coordination to ensure accurate and efficient outcomes • Ability to multitask and manage priorities effectively in a fast-paced, high-volume support environment

🏖️ Benefits

• exceptional customer support • wide variety of challenges and learning opportunities