Customer Support Specialist – Website, CE

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Clubessential

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

🏨 Hospitality

📣 Marketing

💰 Series unknown on 2016-08

Consulting • Hospitality • Marketing

Clubessential is a software-as-a-service company that provides integrated club management technology and digital tools for private clubs, country clubs, yacht clubs, HOAs, and similar membership organizations. Its platform — the Essential Suite — includes club management software, reservations, mobile ordering, POS, mobile apps, CRM, membership analytics and predictive tools, payments, websites, and specialty modules (banquets, marina, spa, tournament management) to streamline operations, improve member experiences, and increase staff efficiency. Trusted by more than 1,300 clubs serving over 2 million members, Clubessential focuses on mobile-first, experience-driven solutions for recruiting, engaging, and retaining members.

📋 Description

• Serve as the first point of contact for high-volume client support and service requests via phone, email, chat, and voicemail • Provide level 1 technical support for Clubessential websites and related products • Troubleshoot website issues involving layout, styling, content display, navigation, permissions, and integrations • Use HTML and CSS to diagnose and resolve front-end website issues • Investigate data-related issues using basic SQL queries or reporting tools when applicable • Assess client needs and provide effective, value-added solutions • Explain technical issues and resolutions to clients with varying levels of technical knowledge • Document client interactions, troubleshooting steps, and resolutions in CRM systems • Identify critical support needs and ensure timely resolution, including warm transfers to higher-level support teams • Maintain working knowledge of product updates, website enhancements, and support best practices

🎯 Requirements

• Passion for delivering exceptional service and building positive client relationships across multiple communication channels • Technical aptitude and curiosity about websites and software systems • Foundational knowledge of HTML and CSS, with ability to troubleshoot and interpret front-end website issues • Exposure to SQL or data querying concepts preferred, including investigating and validating data issues • Self-motivated team player with a positive outlook and strong work ethic • Strong problem-solving skills and ability to troubleshoot issues and guide clients to resolution • Ability to explain technical concepts clearly to non-technical users • Articulate, confident, and friendly communication skills • Ability to multitask and manage priorities in a fast-paced, high-volume support environment • Proven ability to work effectively across teams and coordinate accurately and efficiently • Must be eligible to work in the United States, as the role is listed for remote work in the United States