Customer Service Representative

🔥 2 hours ago

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QualDerm Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

💰 Venture Round on 2016-02

Consulting • Legal • Healthcare

QualDerm Partners is a comprehensive network dedicated to supporting high-quality dermatology practices and skin care experts across the United States. It empowers dermatologists with management support, access to capital, and strategic alliances to ensure long-term growth and operational efficiency. By facilitating partnerships and enhancing practice infrastructure, QualDerm enables dermatologists to concentrate on delivering outstanding patient care, particularly in fields such as skin cancer care, aesthetics, and cosmetic surgery. QualDerm Partners operates with a culture of quality and innovation, supporting over 158 practices and serving more than 120,000 patients monthly. Their commitment to maintaining physician autonomy while providing robust business support sets them apart in the healthcare sector.

📋 Description

• Serve as the first point of contact for incoming billing customer service calls • Provide optimum customer service and quality assurance for patient inquiries • Answer high-volume incoming communications from customers and patients • Return all phone messages within 24 hours • Research and troubleshoot patient issues • Review patient account data to ensure accurate insurance and demographic information • Update insurance and demographic information on patient accounts • Accurately document all actions taken on patient accounts • Set up payment plans and take credit card payments over the phone • Use the billing system to document patient accounts accurately • Participate in special projects as needed • Maintain regular and predictable attendance • Adhere to the Code of Conduct and Mission & Value Statement • Perform other assigned duties

🎯 Requirements

• High School graduate or equivalent • Knowledge of health plan benefits, including deductibles, copays, coinsurance, and eligibility verification • Ability to read, interpret, and explain EOBs and patient responsibility in detail • Education in medical billing or medical billing certification preferred • Mod Med/EMA practice management system experience is a plus • Must be currently authorized to work in the United States on a full-time basis

🏖️ Benefits

• Competitive Pay – Attractive compensation to reward your hard work • Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered • Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting • Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year • Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans • Disability Protection – Short-term and long-term disability coverage • Additional Wellness Plans – Accident, critical illness, and identity theft protection plans • Employee Assistance Program (EAP) • Exclusive Employee Discounts • Referral Bonus Program