Program Support Specialist

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $50.6k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Provide day-to-day administrative, operational, and project coordination support to program managers, project teams, and technical staff • Coordinate meetings, prepare agendas, document discussions, track action items, and support team communications and stakeholder engagement • Maintain project schedules, milestone trackers, deliverable logs, status reports, and supporting documentation • Assist with planning, organizing, and coordinating project activities, assignments, deliverables, review cycles, and approval processes • Support onboarding activities, staffing coordination, and resource tracking across the program • Develop, maintain, and organize project documentation, standard operating procedures, electronic files, and program records • Compile and manage information for weekly, monthly, quarterly, and ad hoc reporting, including data collection and performance tracking activities • Coordinate follow-up actions with team members and stakeholders to support timely completion of assigned tasks and deliverables • Maintain shared repositories, knowledge management resources, and document control processes, including version management and records maintenance • Provide customer-focused support and assist with emerging priorities, special projects, and operational activities as needed • Support transition, continuity, and knowledge-transfer activities as needed

🎯 Requirements

• High School Diploma • 4+ years of professional experience supporting projects, programs, operations, administration, research activities, or customer support services • 2+ years’ experience supporting scientific, healthcare, research, library, metadata, information management, or digital services programs • Strong organizational and time-management skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams • Ability to work independently while supporting multiple stakeholders • Experience supporting federal government programs • Familiarity with project management methodologies and tools • Experience maintaining project documentation repositories and collaboration platforms

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations throughout the application and employment process • Confidential accommodation support • Nationwide remote work arrangement