Customer Service

🔥 9 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hillenbrand

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

📋 Description

• Process customer orders, purchase orders, amendments, emails, and related documentation accurately • Respond to customer calls, correspondence, and E-store chats • Answer questions, resolve issues, and provide product or technical assistance • Build relationships with current and prospective customers and identify relevant sales opportunities • Prepare proposals and quotes, recommend products, and coordinate payment terms • Maintain customer, transaction, and follow-up records in company systems • Coordinate with sales, suppliers, customers, and internal departments to resolve problems and arrange sample submissions or inspections • Prepare reports and follow established safety and operating procedures • Identify opportunities to improve customer care processes, accuracy, and efficiency

🎯 Requirements

• High school diploma or equivalent • Experience supporting customers through phone, email, chat, or another customer service channel • Ability to process orders, quotes, purchase orders, and customer records accurately using computer-based systems • Clear written and verbal communication skills • Practical math, analytical, and problem-solving skills • Ability to organize work, manage time, and adjust priorities while handling multiple requests and administrative tasks • Sound judgment, accountability, and attention to detail • Collaborative and adaptable approach • Openness to learning products, systems, E-store processes, and improved ways of working