Virtual Apron Support Specialist, Millwork

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🔥 0 minutes ago

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Logo of The Home Depot

The Home Depot

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Facilitate inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance • Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. • Follow-up with vendors and stores on customer projects to help expedite and communicate timelines • Job duties as assigned by the manager

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Previous Millwork product and sales experience preferred • Excellent written and verbal communication skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Consultative Selling Experience • Passion for providing excellent customer service to meet their needs • 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience • Advanced knowledge of door and window design and installation • Ability to perform responsibilities of the role with minimal supervision.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options

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