Customer Service Auxiliary

Job not on LinkedIn

🕒 August 6

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Research and process returned warrants, including payments • Process and document new court orders and forms • Create new and maintain existing child support cases • Review and process applications for Direct Deposit and the Texas Payment Card program • Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information • Assist employers with electronic payment options • Conduct outreach to employers and other states to convert them to an electronic payment method • Respond to and process different types of correspondence according to Standard Operating Procedures and contract requirements

🎯 Requirements

• High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field, or an equivalent combination of education and experience • Must be fluent in English • Proficient in data entry skills including keyboard, mouse, and 10-key pad • Experience and knowledge of Microsoft Word, Excel, and other Windows products • Quiet and distraction-free place in your home to work at a desk/table • Reliable, high-speed internet connection with at least 50 mbps download speed via cable or fiber; no dial-up, satellite, prepaid internet, or cellular hotspots • Smartphone with Android OS or iPhone for user authentication • Must reside in San Antonio, TX • Must be available to work varied schedules and overtime hours, as necessary • Must have a designated quiet workspace, free of distractions

🏖️ Benefits

• Equipment provided • Work From Home • 3 week Virtual Paid Training • Set Full-Time schedule: Monday - Friday; availability between 8:00am and 6:00pm CT • Medical, Dental, Vision after 30 days of enrollment for all Full Time employees • 401 (k) • Paid Time Off (PTO) accrual on your first day • Health Club Reimbursements • Career Growth Opportunities