Customer Service Auxiliary

Job not on LinkedIn

🔥 25 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Research and process returned warrants (i.e. payments) • Process and document new court orders and forms • Create new and maintain existing child support cases • Review and process applications for Direct Deposit and the Texas Payment Card program • Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed • Assist employers with electronic payment options • Conduct outreach to employers and other states to convert them to an electronic payment method • Respond to and process different types of correspondence according to Standard Operating Procedures and contract requirements

🎯 Requirements

• High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR an equivalent combination of education and experience • Must be fluent in English • Proficient in data entry skills, including keyboard, mouse, and 10-key pad • Experience and knowledge of Microsoft Word, Excel, and other Windows products • Ability to pay attention to detail • Ability to accurately key data • Ability to work independently with little direction and as a team member in a fast-paced environment • Ability to communicate effectively, both orally and in writing • Ability to establish and maintain effective working relationships • Ability to meet stringent schedules and timelines • Ability to work confidentially with discretion • Ability to use interpersonal skills with tact, patience, and courtesy • Ability to work varied schedules and overtime hours, as necessary • Designated quiet workspace, free of distractions • Reliable high-speed internet connection with at least 50 mbps download speed via cable or fiber; no dial-up, satellite, prepaid internet, or cellular hotspots • Smartphone with Android OS or iPhone for user authentication • Must reside in San Antonio, TX

🏖️ Benefits

• Equipment provided • Work From Home • 3 week Virtual Paid Training • Medical, Dental, Vision after 30 days of enrollment for all Full Time employees • 401 (k) • Paid Time Off (PTO) accrual on your first day • Health Club Reimbursements • Career Growth Opportunities • Competitive compensation and benefits • Work-life balance • Career growth and training • Volunteerism and mentorship • Development and learning opportunities