Customer Service Representative – White-Glove Concierge

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email • Assist clients with time-sensitive reservations and scheduling • Handle high volumes of requests while maintaining accuracy and professionalism • Anticipate customer needs and proactively provide solutions • Maintain clear and professional communication across all interactions • Collaborate with cross-functional teams across different time zones • Uphold high standards of service, consistency, and brand representation

🎯 Requirements

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles • Experience supporting high-end or demanding clients is highly preferred • Fluent English (C1 level or higher, written and spoken) • Strong communication skills and ability to remain calm under pressure • Ability to multitask and manage multiple conversations simultaneously • Strong attention to detail and problem-solving skills • Comfortable working independently in a remote environment • Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack) • Typing speed of at least 60 words per minute • Background in hospitality, reservations, or operations preferred • Experience working with U.S.-based clients preferred • Experience in fast-paced, high-performance environments preferred • Full-time availability (40 hours per week) • Availability for assigned operating hours Monday to Friday 8:00 AM–10:00 PM, Saturday 8:00 AM–9:00 PM, and Sunday & Tuesday 9:00 AM–5:00 PM • Must submit CV in English

🏖️ Benefits

• Compensation: $1,200 USD/month • Remote work with a global team • Paid Time Off after 60 days of active service • Health insurance provided through Deel • Growth opportunities within a high-performance organization