Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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NationsBenefits

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2022-04

Healthcare • Consulting • Logistics

NationsBenefits is a leading healthcare technology company that specializes in providing financial technology solutions and supplemental benefits management. The company offers a variety of services, including hearing care through NationsHearing, health and wellness products via NationsOTC, and meal delivery through NationsMarket. NationsBenefits also provides specialized services like emergency assistance, healthcare transportation, and personalized health guidance using artificial intelligence. Their proprietary platforms, including Benefits Pro™, facilitate member support, benefit configuration, and e-commerce transactions. NationsBenefits focuses on improving member outcomes, closing care gaps, and enhancing satisfaction through advanced analytics and custom programs.

📋 Description

• Answer customer calls and assist customers with their support needs • Troubleshoot mobile and web-app UI/UX issues with clients over the phone • Communicate patiently with clients • Communicate across teams • Learn various systems to support customer inquiries • Learn the fundamentals of each frontend portal • Become proficient in the Benefits POS app and associated i9000s terminal

🎯 Requirements

• High School diploma or equivalent • Preferable knowledge of Atlassian Suite (Jira and Confluence) • Proficient with Microsoft Office (Word, Excel, Power Point) • Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN • Quick learning capabilities • 1-2 years of customer support experience • Ability to work with onshore and offshore teams • Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc. • Bilingual Preferred • Organizational Skills

🏖️ Benefits

• Career advancement opportunities from within the organization • Fulfilling work environment • Equal opportunity employer