Customer Service Representative

🕒 July 31

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

FloSports

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚽ Sports

👥 B2C

📱 Media

Sports • B2C • Media

FloSports is a global independent sports media company delivering live events, award-winning original content, and comprehensive sports data solutions to passionate and underserved sports communities. They focus on over 25 different sports, including motorsports, wrestling, hockey, cheer, track & field, and various NCAA athletics, providing always-on social experiences to engage audiences.

📋 Description

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone • Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer • Become an expert on products and services by completing training, effectively using resources and asking questions • Successfully meet all agent metrics and contribute to the department’s quarterly goals • Maintain and update customer accounts, subscriptions, and billing information per department policies • Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns • Contribute to the team and customer knowledge base • Partner and collaborate with teammates to achieve individual and team goals • Actively participate in team discussions and share feedback on what is working, what is not working and new ideas

🎯 Requirements

• Experience in HelpDesk or CRM databases • 1-2 years’ experience in customer service • 1-2 years in call center or phone support positions • Ability to adapt quickly in a fast pace environment • Proficient in technical troubleshooting • Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV • Ability to work from home with access to a high speed internet router • Ability to establish customer relationships in a fast-paced environment • Energetic and personable with the ability to convey patience and empathy • Positive and professional attitude • Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills • Team-player mentality with enthusiasm for exceeding individual goals • Masterful problem-solving skills that include thinking outside of the box and customer advocacy • Flexible schedule and ability to work nights, weekends and holidays • Proficient in documenting sport statistics (bonus) • Knowledge of competitive Track & Field infrastructure (bonus)

🏖️ Benefits

• Recognized two years in a row as a Top Workplace by the Austin-American Statesman • All-hands events hosted twice a year in Austin, Texas • Annual equity awards for all top performers • Competitive and comprehensive medical, dental and vision plans • Company-paid short-term disability, long-term disability and life insurance • Generous 401(K) company match • Progressive parental leave policies • Unlimited paid time off • Hack-a-thons and a full calendar of team-building and social events • Free laundry service for all positions that require travel • Company donation to youth teams and leagues that our employees coach • Stocked snack bar, catered lunch and breakfast tacos every week

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume