Customer Service Representative

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FloSports

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚽ Sports

👥 B2C

📱 Media

Sports • B2C • Media

FloSports is a global independent sports media company delivering live events, award-winning original content, and comprehensive sports data solutions to passionate and underserved sports communities. They focus on over 25 different sports, including motorsports, wrestling, hockey, cheer, track & field, and various NCAA athletics, providing always-on social experiences to engage audiences.

📋 Description

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone • Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer. • Become an expert on our products and services by completing training, effectively using resources and asking questions • Successfully meet all agent metrics and contribute to the department’s quarterly goals • Maintain and update customer accounts, subscriptions, and billing information per department policies • Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience • Contribute to the team and customer knowledge base • Partner and collaborate with teammates to achieve individual and team goals • Actively participate in team discussions and share feedback on what is working, what is not working and new ideas.

🎯 Requirements

• Experience in HelpDesk or CRM databases • 1-2 years’ experience in customer service • 1-2 years in call center or phone support positions • Ability to adapt quickly in a fast pace environment • Proficient in technical troubleshooting • Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV • Ability to work from home with access to a high speed internet router • Ability to establish customer relationships in a fast-paced environment • Energetic and personable with the ability to convey patience and empathy • Positive and professional attitude • Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills • Team-player mentality with enthusiasm for exceeding individual goals • Masterful problem-solving skills that include thinking outside of the box and customer advocacy • Flexible schedule and ability to work nights, weekends and holidays

🏖️ Benefits

• Recognized two years in a row as a Top Workplace by the Austin-American Statesman • All-hands events hosted twice a year in beautiful Austin, Texas • Annual equity awards for all top performers • Competitive and comprehensive medical, dental and vision plans • Peace of mind through company-paid short-term disability, long-term disability and life insurance • Generous 401(K) company match • Progressive parental leave policies • Unlimited paid time off • Hack-a-thons and a full calendar of team-building and social events • Free laundry service for all positions that require travel • Company donation to youth teams and leagues that our employees coach • Stocked snack bar, catered lunch and breakfast tacos every week