Software Support Specialist

🕒 August 6

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide technical phone support to customers • Document all customer communication through the internal Team Support ticketing system • Diagnose software issues and bugs and perform appropriate fixes • Work with technical support and software development teams to identify and resolve problems in a timely, efficient, and effective manner • Install and update product applications, integrated third-party applications, and operating system and/or database applications • Learn, understand, implement, and train on a variety of software applications • Identify and communicate additional revenue streams and opportunities • Provide regular and timely status reports and progress of assigned work to the Manager of Support Services

🎯 Requirements

• 1-2 years customer service experience in a technical environment required • Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus • Familiarity with using CRM Platforms to document all customer communication • History of use with Microsoft 365, Teams, and VOIP systems preferred • Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity • Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions • Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support • Ability to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions • Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail • Commitment to continuous learning and adoption of emerging technologies and best practices • Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams