Technical Service Representative

🔥 0 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🛒 Retail

Manufacturing • Retail • Sustainability

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations • Facilitate customer quality and packaging performance improvement • Act as a safety leader and put safety first in all responsibilities • Understand customer requirements relating to problems to products and equipment • Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials • Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives • Maintain accurate and timely reports on work activities and time utilization • Perform and complete package/shrink bag and machine audits on packaging machines • Participate in field trials of new packaging materials • Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor • Provide input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D • Responsible for scheduling own time and travel and determining priority of customer calls • Conduct training for the customers on proper operation and maintenance of equipment and Amcor film • Assist on projects and may take the lead on smaller tasks within an overall project • Establish and maintain effective relations with customers, sales personnel and internal Amcor staff personnel • Complete KMS reporting within 5 days, complete expense reports within a month of business trip and turn in weekly schedules within designated time frame

🎯 Requirements

• Technical Degree • 3-5 years experience in food packaging industry (material & machinery) • Willing to travel 60% or more and holds a valid driver’s license • Great verbal and written communication skills

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date)