Member Data Integrity Associate

🔥 1 minute ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $65k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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American College of Cardiology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

🏥 Healthcare

🤝 Non-profit

📚 Education

Healthcare • Non-profit • Education

American College of Cardiology is a nonprofit professional medical society dedicated to improving cardiovascular care and outcomes. It serves as a central resource for cardiology clinicians through clinical guidelines, accredited education and certification programs, scientific journals (including the JACC family), national registries, quality-improvement programs, conferences, advocacy, and patient education resources. The organization supports research dissemination, professional development, and policy work to advance the prevention and treatment of cardiovascular disease.

📋 Description

• Assist with various aspects of membership Dues Billing operations including processing membership dues, contributions, and other payments in the member database. • Proactively engage with database maintenance efforts and data entry projects to include coordinating with cross organizational teams. • Manage data exception reports to correct data anomalies and identify trends. • Support members by phone, email, and in-person, providing excellent customer service. • Provide direct support to the Chapter Affairs Team to review and reconcile chapter dues payments. • Serves as a direct contact to assist with Membership Renewal calls and inquiries. • Maintains knowledge of and supports member giving campaigns. • Assists with data entry projects, to include coordinating with cross organizational teams and providing guidance to ensure successful completion. • Collaborate with IT teams, the Director, Member Data Integrity and Giving Support and Membership Division Associates on all aspects of proactive database maintenance and integrity including maintaining, tracking, resolving discrepancies, and reporting on data exceptions. • Perform analysis and research to assist the Director, Data Integrity and Giving Support in identifying deficiencies and implementing processing efficiencies regarding data and database maintenance. • Provide procedural and database training to incoming staff. • Establish and maintain business relationships across the ACC to ensure departmental Teams have access to information required to deliver quality customer care. • Manage merging duplicate records and associated projects. • Manage member/customer profile data updates. • Assist with additional duties as assigned. • Responsible for adhering to ACC’s Organizational Accountabilities and the Member Services Core Accountabilities: • Consistently demonstrate Member Services values in all business interactions and performance. • Exhibit spirit of cooperation, showing adaptability and flexibility in work groups and with members. Supports team goals, assists co-workers, and shows appreciation for others. • Consistently interact with others in a courteous and professional manner. • Use all office resources and position effectively. • Show independence and initiative. Demonstrate creativity in problem solving, contributing new ideas and solutions.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience. • Minimum 2 years’ experience in data entry, membership, customer service or similar service center unit. • Experience with Association Management Software (Salesforce, Fonteva preferred). • Analyzing data and report development experience using Power BI (preferred) • Excellent customer service skills. • Excellent verbal and written communication skills to ensure business needs are articulated to internal and external partners. • Detail-oriented, highly efficient, ability to manage competing priorities and tight deadlines. • Proficient with Microsoft Office applications including Microsoft Outlook, Word, Excel, and Teams. • Proficient mathematically and in preparing statistical reports. • Must have ability to follow documented step by step instructions with little to no errors. • Must be a dependable, flexible, high energy, self-starter with excellent time management skills. • Some travel is required.

🏖️ Benefits

• insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options) • generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays) • tuition assistance • competitive 10% retirement contribution after a year of service