Assistant Director – Student Experience and Operations

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

American College of Education

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📚 Education

🏥 Healthcare

Education • Healthcare

American College of Education is a primarily online, accredited higher-education institution focused on affordable, career-oriented programs for adult learners. ACE offers a wide range of programs across degree levels — bachelor’s, master’s, education specialist (Ed. S. ), doctoral (Ed. D. , DBA), certificates, and micro-credentials — with strong emphasis on education, nursing, healthcare, business, and leadership fields. The college provides licensure pathways, partner solutions for K–12 schools, higher education and healthcare organizations, and student support services designed for working professionals seeking flexible, competency-focused credentials.

📋 Description

• Serve as the institutional subject matter expert on all aspects of the student lifecycle • Lead the strategy, design, implementation, and continuous improvement of the end-to-end student experience • Direct student operations initiatives and establish operational standards supporting student success • Partner with executive leadership, business leaders, Product Owners, and IT teams to define and prioritize strategic enhancements • Lead cross-functional initiatives improving operational effectiveness, scalability, system functionality, and student satisfaction • Ensure system changes, business processes, and operational workflows align with student lifecycle objectives using agile methodologies • Develop and implement policies, processes, procedures, and technology solutions that streamline the student experience • Promote effective technology utilization to support staff productivity and student success • Partner with technology teams to implement and support enterprise solutions and process enhancements • Monitor performance metrics, operational effectiveness, and student experience outcomes using data-driven insights • Provide leadership and oversight for operational teams while fostering engagement, accountability, and professional development • Lead organizational change management efforts related to process, technology, and operational improvements • Champion innovation, collaboration, and student-centered decision-making across the institution • Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and operational objectives • Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration • Collaborate with student-facing teams and the IT department to align strategy, process, technology, and execution

🎯 Requirements

• Master's degree required, preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field • Bachelor's degree from an accredited institution • 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions • 5+ years of experience leading teams and managing people leaders • Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms • Proven experience leading enterprise-wide operational and technology transformation initiatives • Strong project and program management expertise, including agile methodologies and technology implementation frameworks • Experience designing and optimizing business processes that support student success and organizational scalability • Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders • Excellent written, verbal, presentation, and facilitation skills • Ability to manage multiple strategic initiatives simultaneously in a remote environment • Strong analytical skills with experience using operational and student data to drive decisions • Minimum 50Mbps download and 5Mbps upload internet bandwidth from the remote work location • Candidates must not reside in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama

🏖️ Benefits

• Annual bonus eligibility for all full-time employees • Medical, dental, & vision Insurance • HSA and FSA options • Paid parental leave • Paid volunteer time • Tuition reimbursement & reduction programs • Generous PTO • 401k and employer match • Full-service wellness and EAP program • Employee recognition and awards programs • Employer paid life & AD&D insurance • Short-term disability • Employer paid long-term disability • Virtual-first work environment • Inclusive work environment • Remote work arrangement • Internet service purchase, setup, installation, support, and ongoing maintenance responsibility clarified for remote employees