Member Services Coordinator

Job not on LinkedIn

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $30 - $39 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

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American College of Radiology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1924

🤝 Non-profit

📚 Education

🔬 Science

Non-profit • Education • Science

American College of Radiology is a professional medical society and nonprofit organization that supports radiologists and medical imaging professionals through education, accreditation, clinical guidance, research, data registries, informatics and advocacy. It provides continuing medical education and training, publishes the Journal of the American College of Radiology, manages accreditation programs and reporting/data systems for imaging facilities, develops AI and data-science resources for imaging, and represents radiology interests in policy and reimbursement discussions to improve patient care and imaging quality.

📋 Description

• Leading the function and growing the Group Account Billing program, focusing on expanding its value proposition, increasing adoption among radiology practices, and improving operational effectiveness • Responsible for all aspects of group billing operations, including maintaining facility rosters, coordinating annual invoicing, processing and tracking payments, and monitoring participation trends • Identify and implement opportunities to enhance and scale the program, including process redesign, automation, and improved reporting/insights • Analyze group account data to uncover trends, possible gaps, and opportunities for increased engagement and revenue growth • Partner with cross-functional teams (IT, Member Services, Marketing, etc.) to improve system integrations (e.g., Salesforce/Nimble) and optimize the end-to-end group billing experience • Provide continuous, targeted customer support related to billing, account management, and product usage, ensuring a high-quality experience for group accounts • Respond to customer inquiries through phone and Freshdesk in alignment with team standards • Process member payments and support payment-related activities with accuracy and timeliness • Assist with the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, and collaborate on workflow improvements • Maintain, audit, and cleanse customer and membership data to ensure accuracy, consistency, and integrity across systems

🎯 Requirements

• 12 years of related experience • Particularly in billing operations in a member-facing environment • Some higher level education required • Associates or Bachelors preferred • Skilled in data analysis (interpreting trends and identifying opportunities for improvement) • Excellent, professional communication skills (verbal and written) required • Ability to handle member inquiries and ensure a positive experience • Technical proficiency in billing systems, CRM tools, MS Office • Experience with Salesforce/Nimble and/or Freshdesk a plus • Ability to work under multiple deadlines, and prioritize work appropriately • Excellent time management skills, a knack for detail, and organized

🏖️ Benefits

• Defined contribution pension plan • 403(b) • Generous paid time off package • Insurance plans with the leading providers • Flexible spending • Tuition reimbursement • Training opportunities • Wellness reimbursement