Bi-Lingual Credit Counselor

🕒 April 17

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Consumer Credit Counseling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🤝 Non-profit

💸 Finance

📚 Education

Non-profit • Finance • Education

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers manage and reduce unsecured debt, improve credit, and regain financial stability. ACCC provides services including credit counseling, debt management plans (DMPs), debt consolidation, debt settlement guidance, mandated bankruptcy counseling, housing counseling (homebuyer education, reverse mortgage counseling, foreclosure assistance), financial education workshops/webinars, and digital tools like a client portal and mobile app. The organization emphasizes personalized counseling, budgeting and credit education, and community outreach to individuals and families seeking alternatives to bankruptcy and improved financial health.

📋 Description

• Assist financially distressed clients in creating personalized financial plans by providing budgeting guidance and effective debt management strategies. • Analyze budgets, review credit reports, and explain debt-management options. • Manage a consistent call volume, meet production and quality benchmarks, and document counseling sessions accurately. • Follow all processes and procedures as outlined in the training guide and complete all required training programs within designated timeframes.

🎯 Requirements

• High School Diploma or equivalent required • 1+ years of customer service experience, with at least 6 months in a call center or phone-based environment. • NFCC Credit Counselor Certification (to be obtained within the first 6 months of employment) • Basic computer knowledge • Strong mathematical skills • Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s) • Ability to write routine reports and client correspondence • Demonstrate telephone etiquette, time management, and attention to detail • Reliable internet connection and a quiet, dedicated workspace for remote work • Ability to comprehend verbal and written information and respond effectively to clients and colleagues.

🏖️ Benefits

• Equipment and tools provided by the company including phone, computer, headset, and other necessary items for remote work. • Reliable internet access is essential for performing job functions.

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