Vice President, Tech Operations

🕒 July 24

🏢🏡 New York City – Hybrid

💵 $176.8k - $282k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Oversees the performance monitoring, maintenance, and troubleshooting of fundamental systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are properly addressed, monitored, and resolved • Leads and mentors a global team of senior colleagues, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the technology operations community • Operate both vertically, in their domain, and horizontally, across the Enterprise, to share experience and drive excellence across the broader organization. • Directs the development and implementation of technical service strategies to ensure alignment with the company's technology vision and business goals, ensuring scalability and iterative progress • Identification and leadership of operating efficiency improvement as well as incident response and resolution time to continuously improve customer experience. • Collaborate with partners and stakeholders to foster and drive the adoption of advanced solutions to operational activities, eg. AI Ops • Develops and maintains technical service standards and guidelines in collaboration with stakeholders, ensuring optimal utilization of technology frameworks to achieve strategic objectives

🎯 Requirements

• Experience in leading Technology Operations teams within the Financial Services and/or Payments sectors. • Can demonstrate recent subject matter expertise in a relevant technical area. • Significant technical experience in transaction processing and authorizations. • Strong technical capability in Mainframe and Distributed technologies, including both Private and Public cloud solutions. • Experience in attracting, hiring, retaining, and leading top technology delivery talent, and building high-performing teams in competitive markets • Experience in creating and implementing robust Operational practices including Observability and Capacity Management. • Significant experience in Major Incident response and high-pressure problem-solving situations, with Executive level communications experience. • Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities