Admissions Manager

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

Education

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• The Admissions Manager works with the Admissions senior leadership to oversee and manage teams of Admissions Representatives. • Assists Admissions Representatives with communications quality, productivity, and adherence to department follow-up strategies. • Handles escalated issues with and on behalf of students for self and members of their assigned team. • Participates in planning sessions with the department leadership. • Analyzes team and individual performance data and shows demonstrated strength in interpreting data from both standard and custom reports. • Recognizes and implements changes to strategic and tactical activities when data indicates the necessity of doing so. • Prepares and presents summaries of team activities and progress, and provides reporting to department leadership at regular meetings. • Coaches and develops employees, ensuring quality service and productivity, coaching to successful communication and follow-up strategies, thereby setting deadlines for students, getting decisions from prospective students, and holding students accountable. • Writes and administers formal performance evaluations. • Adheres to assigned work schedule and work as required to facilitate enrollment for prospective students, which may require evening or weekend hours. • Formulate successful campaigns and follow-up strategies for student recruitment and enrollment. • Make educated admissions decisions regarding fulfillment of admission requirements and coaching follow-up strategies. • Effectively builds relationships with prospective and/or current students by representing the university through email, chat, phone, representative landing pages, live open houses, training videos, recruitment/welcome videos and/or social media. • Performs other duties as assigned by department leadership.

🎯 Requirements

• Consultative Advising: If not already certified, Admissions Managers must be able to pass, within 3 attempts, a consultative advising training course, and earn certification as a certified coach. • Minimum of 5 years of higher education experience in enrollment, admissions, advising, marketing, student recruitment, outreach, or student service. • Management experience preferred. • No performance or attendance/punctuality counseling within the last 6 months. • A demonstrated broad base of knowledge regarding APUS, its admissions policies, procedures, and systems. • High level of proficiency in the use of the Admissions Department systems and technology. • Understanding of the position of APUS in the higher education marketplace. • Bachelor's degree required.

🏖️ Benefits

• Equal opportunity employer