Student Support Representative

Job not on LinkedIn

🔥 3 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Provide immediate, ongoing, and efficient information and problem resolution to students via telephone, email, or electronic chat • Protect student account privacy through compliance with FERPA • Develop conflict-resolution strategies and communications • Use CRM and other Student Support Center software applications • Resolve routine and escalated customer concerns professionally and efficiently • Maintain productive working relationships with Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, and other departments • Meet or exceed performance goals determined by the AVP, Customer Service Operations and Student Communication • Maintain an organized and professional work area • Adhere to assigned schedules, including possible evening and weekend hours • Assist team members with special projects • Perform other assigned duties • Provide one-stop resolution for tier-one student questions and refer students to appropriate departments for in-depth assistance

🎯 Requirements

• Excellent verbal and written communication skills • Ability to learn quickly and work in a high energy team environment • Excellent organizational skills and ability to work under time-sensitive deadlines • Strong problem-solving skills • Ability to work successfully with limited supervision • Ability to write well-organized, informative, and effective emails and written communications • Active listening skills • Ability to set goals, prioritize work, meet deadlines, and use time efficiently • Ability to collaborate and assist colleagues • Ability to handle escalated issues calmly and appropriately • Proficiency with departmental software applications, including CRM systems • Ability to build rapport with students and provide timely, accurate information • Ability to research answers and understand referral processes and procedures • Demonstrated understanding of FERPA guidelines and internal student and employee privacy policies • Ability to understand and follow professional standards and APUS procedures • Ability to explain the university's history, mission, goals, organization, policies, accreditation, procedures, programs, and student funding sources • Ability to compare and contrast the university with major competitors • Ability to extract and analyze information from reports • Requires high-speed internet connection and a dedicated workspace within the residence • Capability to telecommute as directed by management

🏖️ Benefits

• Equal opportunity employment policy • Remote work arrangement • Telecommuting capability • Pay transparency information available upon request for eligible residents