Phone Sales Representative – Aftermarket Auto Parts

Job not on LinkedIn

🕒 September 3

🐊 Florida, Kansas, +11 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mustang Parts

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🏭 Manufacturing

🛍️ eCommerce

Logistics • Manufacturing • eCommerce

Mustang Parts is a leading online retailer specializing in aftermarket parts and accessories for muscle cars, particularly the Ford Mustang. They offer a wide selection of components, including performance upgrades, OEM replacement parts, and customization options. With a strong focus on customer service, they provide resources such as installation guides and support through their knowledgeable sales team, catering to automotive enthusiasts looking to enhance their vehicles and express their individuality.

📋 Description

• Aid customers through their automotive accessories purchasing experience • Direct consumers to the best aftermarket parts for their vehicles • Handle customer communication via calls, text messages, emails, and online chats regarding orders, product inquiries, and returns • Make outbound calls and text messages to existing customers to follow up on sales leads and close sales • Take inbound calls, text messages, tickets, and chats from queues as needed • Use excitement and product knowledge to sell automotive accessories • Suggest corresponding vehicle modifications and upgrades • Build rapport with customers to foster repeat business, including handling service-related issues • Provide prompt, efficient, professional, and courteous customer service • Enter and process orders, returns, and customer inquiries • Answer questions, educate customers, and provide purchasing suggestions • Utilize phone, chats, texting tools, livechat tickets, and quotes to achieve bi-weekly sales goals and performance metrics • Meet customer service quality, customer contact, and revenue targets • Notify Sales leadership of trends or problems • Continue education through company-sponsored programs and LMS • Participate in special projects and perform other duties assigned by management • Work alternative schedules when required for Customer Critical Role coverage

🎯 Requirements

• High school diploma or an equivalent combination of education and experience • Must have or have the ability to acquire automotive knowledge in all supported vehicles • Excellent sales ability and some product knowledge or ability to learn • Ability to maintain attendance as defined by company policy • Ability to maintain professionalism and use tact when dealing with difficult customers • Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel • Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations • Dual monitors highly recommended • Excellent organizational skills and ability to handle multiple tasks simultaneously • Oral and written communication and interpersonal skills • Ability to prioritize workload and meet deadlines • Successful completion of Turn5 sales new hire training program upon hire • Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT • Bi-lingual a plus • Visual and hearing capability • Ability to sit for long periods of time • Ability to work under pressure to meet strict deadlines • Ability to operate general office equipment • Ability to complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k)/Roth plans with generous company match • Remote work • PTO (Paid Time Off) • Paid holidays • Paid Parental Leave • Travel assistance • Confidential life services (counseling, consultation & wellness services) • YMCA membership reimbursements • Employee Discounts: up to 50% off products on Turn5’s four websites • Up to 20% off Special Orders from WheelPros and Turn14 • Annual $250 Vehicle Mod reimbursement for designated products • Health Flexible Spending Accounts (FSA) • Dependent Care Accounts (DCA) • Short-Term Disability (100% covered) • Voluntary Long-Term Disability • Basic Life/AD&D Insurance (100% covered, up to 1x annual salary) • Voluntary Additional Life Insurance • Pet Insurance • Hourly shift differential opportunities • Weekend Shift Pay: additional $5/hour on each weekend day worked • Perfect Attendance Bonus: up to an additional $3/hour every two weeks • Sales-Based Performance Bonus: up to $30,000+ per year