Bilingual Customer Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Certus

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

📋 Compliance

🛍️ eCommerce

Education • Compliance • eCommerce

Certus is an online education company that provides a wide range of training courses focused on workplace safety, driver safety, professional certifications, and continuing education. The company offers over 300 online courses that customers can access anytime, anywhere using their phone, tablet, or computer. Certus aims to support professional development and compliance through accessible online training solutions to a wide audience across various states in the U. S. They offer corporate solutions and prioritize customer service with a 4. 7 out of 5 star rating from customers.

📋 Description

• Resolve customer questions and issues via phone, chat, and email — in English and Spanish — with accuracy and care. • Educate customers on self-service options so they’re empowered to find answers on their own next time. • Follow up promptly when a resolution needs more investigation, keeping customers informed every step of the way. • Troubleshoot common browser and internet issues; escalate complex cases when needed. • Track patterns and surface emerging trends to the team so we keep getting better. • Maintain a professional, positive demeanor in every customer interaction.

🎯 Requirements

• Fluent in English and Spanish (required). • Active listener with a positive, high-energy approach to helping people. • Creative problem solver — comfortable thinking on your feet and learning quickly. • Self-starter who takes initiative and follows tasks through to completion. • Strong written and verbal communication skills, with solid typing ability. • Comfortable multitasking across multiple software platforms simultaneously. • Detail-oriented and organized. • Familiarity with common browsers (Chrome, Safari, Edge) and basic internet concepts. • Microsoft Office Suite experience (preferred).

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development