Customer Support Tech II

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $35k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Verisk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1971

💰 $500M Post-IPO Debt on 2023-03

Insurance • Data Analytics • Risk Management

Verisk is a company that specializes in providing advanced data analytics, technology, and scientific research to the global insurance industry. It delivers solutions across various insurance sectors such as Property & Casualty, Life and Annuities, Reinsurance, and Specialty Markets, helping clients to assess and price risks with speed and precision. Verisk's offerings include underwriting and rating support, claims management, compliance, catastrophe risk modeling, and insights into extreme event risks. Additionally, Verisk serves other industries such as construction, real estate, and transportation by offering data-driven insights and solutions for risk assessment and business optimization, while also contributing to sustainability and resilience initiatives through its research and analytics.

📋 Description

• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system • Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution • Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome • Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs • Assist with the creation and distribution of customer training tools and resources • Collaborate with teammates and contribute to a supportive, service‑driven team culture

🎯 Requirements

• Strong verbal and written communication skills, with the ability to explain information clearly and professionally • Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict • Comfort using computers, mobile devices, and mobile applications in a support environment • College‑level coursework and/or equivalent professional experience • Experience in a call center or phone‑based customer service role • A customer‑first mindset with a genuine desire to help and problem‑solve

🏖️ Benefits

• Health Insurance • a Retirement Plan • Disability benefits • Paid Time Off program • competitive total rewards package