Customer Service Representative – Parent Liaison

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Cranial Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cranial Technologies, Inc. is a leading provider in the treatment and research of plagiocephaly, a condition affecting the head shape of infants. The company specializes in the use of the DOC Band®, a custom-designed helmet therapy that helps to correct and reshape infants' head deformities. Cranial Technologies is committed to providing high-quality care and outcomes for families, offering no-cost evaluations and personalized treatment plans across over 100 clinic locations nationwide. With a strong focus on early detection and a comprehensive process involving precision imaging and custom fittings, Cranial Technologies strives to reshape children's lives through safe and effective treatment methods. Additionally, they provide extensive support and education for parents, along with flexible insurance and payment plans.

📋 Description

• Provide outstanding customer service to families over the phone • Accurately enter patient registration information and schedule initial appointments, identifying potential conflicts or trends for each clinic schedule • Coordinate information between referring physicians, insurance companies, and treatment clinics • Review cost share amounts, co-payments, and financial responsibility with families • Handle variable call volume on multiple queues, averaging 40 to 70 calls a day • Build rapport with families, healthcare providers, and insurance companies • Educate potential families about evaluation appointments, treatment, and insurance processes • Expedite the process for families while maintaining excellent customer service

🎯 Requirements

• 1–2 years’ customer service or related experience • 1–2 years’ experience with computer software • Exceptional communication, phone etiquette, and human relations skills • Ability to work with people from diverse backgrounds • Proactive mindset and ability to absorb new information in a timely manner • Professional demeanor in written and spoken communication with families, providers, and coworkers • Ability to problem-solve and prioritize daily tasks to manage individual workload • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefits

• Medical, Vision, and Dental Insurance • 401k Retirement Plan • Flex Spending Plans • 18 Days Paid Time Off each year plus 7 company-paid Holidays • Life Insurance • Short/Long Term Disability Insurance