Customer Service Representative – Financial Assistance Counselor

🕒 August 10

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

🤝 Non-profit

Healthcare • Education • Non-profit

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Perform day-to-day customer service activities within hospital revenue operations for an assigned Patient Business Services location • Handle self-pay and insurance billing and collection inquiries, requests, and related revenue-cycle functions • Assist patients with billing issues, including payment plans, complaints, problems, and general inquiries • Document customer complaints, issues, interactions, actions taken, and results in appropriate systems • Track customer service encounter trends and recommend issue resolutions to the supervisor • Resolve customer complaints and issues independently or escalate them to the Customer Service Supervisor • Perform, track, trend, and report customer-service communication and follow-up processes to key stakeholders • Perform other duties assigned by the supervisor • Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, code of conduct, policies, and procedures

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program, plus achievement of related program productivity and quality standards, or at least one year of experience and relevant knowledge of revenue cycle functions and systems • Experience in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or equivalent combination of education and experience • Previous service/call center experience • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills and ability to interpret customer requirements and recommend appropriate actions • Accuracy, attention to detail, and time management skills • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Comfortable operating in a collaborative, shared leadership environment • Ability to comply with Trinity Health policies and procedures

🏖️ Benefits

• Remote work position • Day shift, Monday through Friday, 9:30 a.m. to 6:00 p.m. EDT • Equal Opportunity Employer