Customer Support Advocate, Clinical Integrity / Revenue Capture

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Waystar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $709.2M Post-IPO Secondary - Waystar on 2025-09

Healthcare • SaaS • Artificial Intelligence

Waystar is an AI-powered healthcare revenue cycle software company that provides a unified, cloud-based platform to simplify healthcare payments and automate the end-to-end revenue cycle for healthcare providers. Its platform covers financial clearance (eligibility verification, patient estimation, prior authorizations), patient financial care, clinical integrity and revenue capture (charge and DRG anomaly detection), claim and payer payment management, denial recovery, and analytics and reporting, with integrations to EHRs and payer systems. Waystar serves hospitals, health systems, physician and specialty practices, ambulatory surgery centers, and other provider organizations, leveraging agentic, generative, and predictive AI to accelerate reimbursement, reduce denials, and improve financial visibility and patient payment experiences.

📋 Description

• Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing complex product functionality questions, technical issues, and billing inquiries • Proactively identify and troubleshoot client issues, escalating to appropriate internal teams when necessary and following through to resolution • Educate clients on Waystar product features, best practices, and new releases • Conduct one-on-one or small-group client training sessions as needed • Document client interactions, issues, and resolutions in the CRM system • Collaborate with sales, professional services, and product teams to share client feedback and identify trends • Contribute to continuous improvement initiatives • Assist with client-facing knowledge base articles and support documentation • Participate in client onboarding and implementation processes • Maintain product knowledge and stay updated on industry changes and Waystar enhancements • Handle sensitive client information confidentially and professionally

🎯 Requirements

• 2–4 years of experience in customer service, client support, or client success, preferably in healthcare technology or software • Proven ability to manage and resolve complex client issues with a strong focus on client satisfaction • Excellent verbal and written communication skills • Ability to explain technical concepts clearly to non-technical audiences • Strong problem-solving skills and a methodical approach to troubleshooting • Proficiency with CRM software such as Salesforce or Zendesk and other customer support tools • Ability to work independently and as part of a team in a fast-paced environment • Strong organizational skills and attention to detail • Bachelor's degree preferred, or equivalent practical experience • Familiarity with healthcare revenue cycle management or medical billing processes is a significant plus

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package with 3 medical plans and Health Saving Account company match • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave, including maternity and paternity leave • Education assistance opportunities • Free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups