Customer Support Specialist

🔥 1 minute ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism. • Provide accurate, valid, and complete information by using the right methods and tools. • Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams. • Maintain detailed records of client interactions, transactions, comments, and complaints. • Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution. • Contribute to the continuous improvement of our support processes and help build our knowledge base. • Gather and synthesise client feedback to share with internal teams for service enhancement.

🎯 Requirements

• Proven experience in a customer support or client services role, preferably within a professional services or B2B environment. • Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour. • Strong problem-solving skills and the ability to think critically and calmly under pressure. • Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously. • Proficiency with CRM systems and other customer service software. • A client-centric mindset with a genuine desire to deliver outstanding service. • The ability to work independently and demonstrate strong self-discipline in a remote setting. • A high degree of discretion and integrity when handling sensitive client information.

🏖️ Benefits

• A fully remote working arrangement, providing flexibility and an excellent work-life balance. • The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm. • A supportive and collaborative team culture that values your contribution. • Opportunities for professional growth and development within the company.