Spanish Bilingual Inbound Customer Service Representative

🕒 August 5

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Take incoming calls from members. • Navigate tools and resources to address member inquiries. • Maintain a high level of service and meet performance targets. • Maintain composure and a calm, professional manner while adapting to difficult situations. • Develop and maintain productive working relationships with team members. • Promote and maintain a positive, professional image of Velera's Call Centers. • Participate in product and procedure training, including classroom and on-the-job training. • Review manuals and resources to acquire and increase product knowledge. • Report identified risks to the appropriate team and/or management. • Manage, monitor, and report risks within the work area, including Information Security risks. • Support exceptional service to internal and external clients and comply with company policies, procedures, service standards, and applicable laws.

🎯 Requirements

• High school diploma or equivalent. • Basic Computer Skills using Word, Excel, Outlook. • Strong customer service skills. • Clear verbal communication, written communication, and reading comprehension in English. • Ability to accurately interpret information and demonstrate problem solving and analytical thinking skills. • Application of good judgment and decision making. • Ability to work efficiently both independently and as part of a team. • Product knowledge including Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard. • Regular and reliable attendance. • Ability to sit; use hands to finger, handle, or feel; and talk or hear. • Close vision ability. • Ability to occasionally lift/move up to 25 pounds. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Performance bonuses • Shift differentials • Language differentials • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment