Sales Operations Support Representative

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Answer phones, chats, emails, and process tasks to solve agency issues, questions, or concerns. • Second look policy review, stamp, and organize documentation required by states and/or carriers. • Prepare notices of cancelation and non-renewals for mailing in accordance with state-specific guidelines. • Review policy information in comparison to guidelines and correct/solve processing errors. • Evaluate documentation and information to determine compliance with regulations or standards. • Handle confidential information with tact and discretion. • Partner with other departments, agents, and carriers to resolve issues and address needs. • Follow Standard Operating Procedures for all tasks performed and provide feedback to Leaders for revisions. • Reflect a positive attitude toward others. • Cross train with peers and other departments.

🎯 Requirements

• High School diploma or equivalent • Aptitude to learn multiple computer systems • Proficiency with Microsoft Office Package (Excel, Word, Outlook) • Ability to work independently or in a team environment to achieve common goals • Knowledge of data processing capabilities and procedures • Schedule flexibility • Attention to detail • Time management • Organizational skills • Ability to demonstrate, understand, and apply department values: communication, accuracy, reliability, and excellence. • Typing 50+ wpm preferred. • 3+ years of experience in customer service or related field preferred • General knowledge of standard insurance concepts, underwriting practices, and procedures preferred • General Lines Agent License preferred.

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.