Seasonal Customer Support Representative I

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🐻 Alaska, California, +2 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote ☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Patriot Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Series B - Patriot Software on 2023-07

SaaS • B2B

Patriot Software is a U. S. -based company that provides cloud-hosted accounting and payroll software targeted primarily at small and medium-sized businesses. It offers subscription SaaS products including accounting, payroll (including full-service payroll and tax filing), time & attendance, HR features, and optional bookkeeping services, with mobile access and U. S. -based customer support.

📋 Description

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Maintain accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

🎯 Requirements

• High School Diploma, GED, or equivalent • Previous customer service experience, with a track record of delivering positive, professional interactions. • Clear communicator across phone, chat, and email, with the ability to explain things simply to customers with varying comfort levels with technology. • Comfortable with technology and able to pick up new software and tools quickly • Able to juggle multiple tasks at once — calls, emails, and chats — without dropping the ball on quality or accuracy. • Stays composed and solution-focused during busy or challenging interactions, with a consistently professional and positive approach. • Detail-oriented, with the ability to accurately document customer interactions and handle sensitive information with care. • Self-motivated and eager to keep learning — whether it's a product update, a new feature, or a better way to help a customer.

🏖️ Benefits

• Comprehensive suite of benefits • Reasonable accommodations for individuals with disabilities