Customer Service Associate

🔥 0 minutes ago

🌪️ Kansas, Oklahoma, +1 more states – Remote

🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Responds to inbound telephone inquiries in a Claims Contact Center • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties • Provide customers with an explanation of the claim process • May authorize services such as roadside assistance and rental cars • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims • Ensures all customer interactions are clearly and accurately documented in the claim file • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

🎯 Requirements

• Strong verbal communication and active listening skills • Proficient in both written and spoken English • Assumes personal accountability for actions and outcomes • Possesses flexibility to work in a fast paced, dynamic environment • Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously • Ability to troubleshoot connectivity issues, if needed • Typing speed of at least 30 WPM with 90% accuracy • Customer service experience is highly preferred • Remote contact center experience is a plus, but not required • High School Diploma or equivalent required.

🏖️ Benefits

• Competitive salary commensurate with experience, qualifications and location • Bonus Opportunity (based on Company and Individual Performance) • 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance