Seasonal Customer Care Agent

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🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Provide advanced client support via phone, email, and chat for external clients needing assistance with DIY online and software tax products • Interpret client needs and use software solutions and troubleshooting skills to identify practical solutions • Use software solutions, knowledge bases, and computer systems to resolve and track user incidents • Identify potential security issues and escalate them appropriately to business partners • Partner with developers and other lines of business • Communicate clearly and calmly with clients who may be under stress • Use effective customer service techniques and interact with associates at all levels

🎯 Requirements

• High school diploma or equivalent • Ability to communicate clearly and effectively, verbally and in writing • Ability to handle difficult conversations with empathy and tact • Experience analyzing customer dissatisfaction, identifying root causes, and making informed decisions • General computer navigation knowledge • A suitable outlet for connecting a computer and monitors • Secure, private, and quiet workspace at home for phone calls or chats • Smart phone with willingness to install an RSA token and Microsoft Teams • Wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15 Mbps; internet speed test required • Preferred: experience in an inbound help desk environment • Preferred: experience in customer service or financial services • Preferred: experience in a large phone center • Preferred: Microsoft Office, computer software troubleshooting, and/or networking connectivity experience

🏖️ Benefits

• Shift differential pay for weekend shifts • Additional monthly incentives for exceeding performance standards • End-of-season incentives for exceeding performance standards • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Continuous learning and support for well-being