Chat Support Representative – Temp-to-Hire

🕒 August 7

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 $56.4M Post-IPO Debt on 2009-05

Retail • Fashion • eCommerce

Genesco is a footwear focused specialty retailer and branded company with more than 1,400 stores across the U. S. , Canada, the U. K. , and Republic of Ireland. The company offers a diverse portfolio of footwear brands, including Johnston & Murphy, Levi's, and Dockers, and emphasizes an omnichannel approach with significant digital revenue. Genesco is committed to sustainable business practices and community outreach, celebrating diversity and ethical governance.

📋 Description

• Handle inbound customer chats, texts, and emails • Assist customers with order information, tracking, updates, cancellations, products, and website information • Address and resolve order-related inquiries accurately • Access customer accounts and document case notes using computer software and systems • Process orders and securely handle payment information • Represent the Journeys brand through personalized interactions and customer loyalty building • Meet attendance requirements and key performance indicators • Protect customer data by following company policies and procedures • Perform additional duties supporting business operations

🎯 Requirements

• Previous customer service or retail experience preferred but not required • Strong verbal and written communication skills, including English grammar and syntax • Ability to connect with customers and respond effectively to their needs • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals • Ability to quickly learn, assess issues, and provide clear and accurate solutions • Professionalism in handling and de-escalating conflicts • Must be able to work 40 hours per week in 8-hour shifts • Tennessee residency required for the work-from-home opportunity • Dedicated, secure, quiet, distraction-free workspace • Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, latest operating system, and minimum 16 GB RAM • Two functional monitors • USB/USB-C or fully charged Bluetooth headset • Integrated or external webcam • External mouse • Wi-Fi-capable cell phone and charger • Wired Ethernet connection; public Wi-Fi not allowed • Internet speed of at least 50 Mbps download and 5 Mbps upload • Must pass the official system test using Google Chrome • Devices must remain charged and equipment/internet access are verified during onboarding • Required education: High School or better

🏖️ Benefits

• Perfect attendance bonus of $100 per week for maintaining 100% perfect attendance • Weekly pay every Friday • Two weeks of fully paid training • Potential for permanent employment based on performance and business needs • Supportive, collaborative, and inclusive team environment • Work-from-home opportunity for Tennessee residents during the contracted period