Phone Support Representative – Temp-to-Hire

Job not on LinkedIn

🕒 August 7

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Journeys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Journeys is a retail footwear and accessories brand and retailer specializing in branded sneakers, boots, casual shoes, and youth-focused styles. It operates both an e-commerce website and physical stores, offering products for women, men, and kids, carrying brands like UGG, adidas, New Balance, Converse, Vans, Birkenstock, and Timberland. The company provides customer-facing features such as order tracking, store pickup, rewards and text marketing programs, and a blog and editorial content to promote trends and products.

📋 Description

• Handle inbound customer chats, texts, and emails • Assist customers with order information, tracking, updates, cancellations, products, and website information • Address and resolve customer inquiries regarding orders • Use computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Personalize customer interactions and build customer loyalty as a Journeys brand ambassador • Meet attendance requirements and key performance indicators (KPIs) • Follow company policies and procedures to protect customer data privacy • Perform other duties as needed to support business operations

🎯 Requirements

• Work From Home opportunity available only to Tennessee residents • Previous customer service or retail experience is preferred but not required • Strong verbal and written communication skills, including proficiency in English grammar and syntax • Ability to connect with customers and respond effectively to their needs • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals • Ability to quickly learn, assess issues, and provide clear and accurate solutions • Professionalism in handling and de-escalating conflicts • Must be able to work 40 hours per week in 8-hour shifts • High school diploma or better • Dedicated, secure, quiet, distraction-free workspace • Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system • Minimum 16 GB RAM • Two functional monitors • USB/USB-C or fully charged Bluetooth headset • Integrated or external webcam • External mouse • Wi-Fi-capable cell phone with charger • Wired Ethernet connection; public Wi-Fi is not allowed • Internet speed of at least 50 Mbps download and 5 Mbps upload; 100+ Mbps download and 10+ Mbps upload recommended • Must pass the official system test using Google Chrome • Devices must remain charged at all times • Applicant is responsible for equipment and internet access, which will be verified during onboarding

🏖️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance • Weekly Pay: Receive weekly payment every Friday • Paid Training: Start with two weeks of fully paid training • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions • Potential for permanent employment based on performance and business needs