Chat Support Representative, Temp-to-Hire

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Journeys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Journeys is a retail footwear and accessories brand and retailer specializing in branded sneakers, boots, casual shoes, and youth-focused styles. It operates both an e-commerce website and physical stores, offering products for women, men, and kids, carrying brands like UGG, adidas, New Balance, Converse, Vans, Birkenstock, and Timberland. The company provides customer-facing features such as order tracking, store pickup, rewards and text marketing programs, and a blog and editorial content to promote trends and products.

📋 Description

• Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

🎯 Requirements

• Previous customer service or retail experience is preferred but not required • Strong verbal and written communication skills, including proficiency in English grammar and syntax • Ability to connect with customers and respond effectively to their needs • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals • Ability to quickly learn, assess issues, and provide clear and accurate solutions • Professionalism in handling and de-escalating conflicts • Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM, Monday–Friday: 7:00 AM – 8:00 PM, Saturday: 9:00 AM – 6:00 PM

🏖️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance • Weekly Pay: Receive weekly payment every Friday • Paid Training: Start with two weeks of fully paid training to set you up for success • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs