Customer Service Representative – Cardiac Devices

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Wearlinq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Wearlinq is a pioneering healthcare company specializing in cardiac monitoring solutions, notably through its innovative eWave device. This state-of-the-art, 6-lead wireless cardiac monitor offers remarkable clarity and convenience for both patients and healthcare providers, ensuring continuous and comprehensive heart data collection. With over 33 years of expertise in patient care, Wearlinq focuses on enhancing the patient experience through its user-friendly mobile app and dedicated support services, thereby aiming to elevate the standard of cardiac diagnostics and improve clinical outcomes.

📋 Description

• Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices • Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions • Assist ship-to-home patients with hookup and monitoring initiation • Respond to patient concerns with empathy and professionalism • Serve as a point of contact for ordering clinics, physician offices, and healthcare staff • Provide updates and follow-up communication to clinical partners • Escalate urgent or complex concerns according to internal procedures • Document patient and customer interactions in CRM and/or patient management systems • Maintain HIPAA, privacy, and internal quality compliance • Identify and report potential patient safety concerns or adverse events • Coordinate device logistics, replacements, and shipment tracking • Support communication with clinical operations, sales, and technical teams • Identify recurring patient challenges or service trends for continuous improvement

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree preferred • 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred • Comfort working with patients over the phone, including anxious or frustrated individuals • Strong verbal and written communication skills • Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools • Ability to work independently in a fully remote environment while meeting performance expectations • Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations preferred • Familiarity with Holter monitors, event monitors, or telemetry systems preferred • Prior experience supporting remote patient populations or medical device troubleshooting preferred • Knowledge of basic cardiac rhythm terminology such as AFib, PVCs, and SVT is a plus • Availability during assigned business hours • May require participation in rotating coverage schedules depending on operational needs

🏖️ Benefits

• Fully remote work arrangement • Assigned business-hour availability • Rotating coverage schedules may be available depending on operational needs