Customer Service Representative

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🕒 6 days ago

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

💰 $2G Post IPO debt on 2022-07

Healthcare • B2C

Tenet Healthcare is a for-profit healthcare services company that owns and/or operates hospitals and hospital programs through subsidiaries and affiliates across the United States. The company's website and materials describe acute-care hospitals, emergency centers, specialty services (including cancer centers and advanced cardiac imaging), medical office buildings, physician careers and community health networks; Tenet emphasizes compliance, community service, and clinical innovation.

📋 Description

• Answer inbound customer service calls related to patient accounting questions • Make outbound follow-up calls on outstanding accounts receivable accounts when inbound call volumes are low • Answer calls promptly and professionally to avoid drops or abandons • Determine callers’ reasons for contact and assist with questions, concerns, or problems • Focus on first-call resolution and facilitate resolution through issue or content experts • Escalate matters to supervisors, request appropriate information, or take action to support resolution • Perform other duties as assigned

🎯 Requirements

• High school education or equivalent • 1–2 years prior experience in an inbound call center and/or customer service environment • Hospital patient account billing experience or knowledge of third-party reimbursements from insurance companies and government payers is a plus • Exceptional customer service, problem-solving, and analytical skills • Professional, calming tone and complete command of the English language • Ability to facilitate conversations and understand customer issues • Ability to work independently, flexibly, and creatively • Ability to de-escalate calls and maintain caller confidence • Ability to function effectively under stress and with difficult personalities • Ability to interpret and apply reimbursement aspects of managed healthcare contracts • Attentive listening skills • Ability to clearly articulate responses using appropriate voice modulation • Ability to sit at a computer terminal for extended periods • Required vaccinations and screenings may include COVID-19 and influenza vaccinations, as applicable and permitted by law

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status • Conifer observed holidays receive time and a half • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program • Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act