Learning Specialist I

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Ameris Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5.6M Post-IPO Equity - Ameris Bank on 2018-01

Insurance • Consulting • Logistics

Ameris Bank is a regional financial institution serving consumers, small businesses, and commercial clients across the Southeast and Mid-Atlantic. It offers retail banking products (checking, savings, CDs, IRAs), mortgages and home lending programs, personal and business loans and lines of credit, commercial lending and treasury services, merchant services, and wealth/insurance solutions, along with digital banking, mobile apps, fraud prevention, and online account opening. Ameris operates full-service branches in several Southeastern states and mortgage-only locations across additional Mid-Atlantic states.

📋 Description

• Responsible for serving as a consultant to assigned clients and manages the end-to-end learning cycle, resources and deliverables to meet client’s learning needs. • Responsible for training delivery for internal client groups, in order to develop well trained, competent employees. • Proactively work with assigned clients and Team Leads to execute a training and delivery strategy based on client needs. • Deliver instructor-led, blended learning, WebEx, and other training programs to assigned client groups to include some or all of the following: Retail banking (Teller, Mentor Teller program, Personal Banker, Branch Manager, etc.), Commercial Banking, Mortgage, Leadership Development, Technology and Learning Support, Other specialty banking divisions or programs. • Manage program and employee training experience including enrollments, issue resolution, communications and measurement plan. • Monitor and ensure training programs are kept up to date including procedures, manuals, and online content. • Coordinate and deliver onboarding training to existing employees, new hires, and merger & acquisition related hires. • Provide coaching to leaders and trainees and ensure learning needs are accomplished. • Participate in client meetings to stay current on client strategies, initiatives, and changes. • Maintain effective communication, coordination and working relationships across the company. • Perform coordination duties, as needed, to include course communication and scheduling, room usage and set-up, and all other necessary steps to prepare for training events. • Perform administration of Learning Management System (LMS), to include loading courses, producing reports, monitoring status of assignments/completions and ensuring accuracy of LMS data. • Define and report on key metrics aligned with client learning plans. • Work on help desks tickets and answers questions that come through the L&D inbox. • May design training programs or perform other training duties, as needed or assigned.

🎯 Requirements

• Minimum of 3 years of banking experience. • Strong knowledge of adult learning principles and ability to convey information and concepts through a variety of learning methods. • Strong classroom facilitation and presentation skills, including verbal and non-verbal communication skills. • Strong planning, time management and organization skills, along with follow-up and follow through. • Ability to provide formal and informal coaching to employees, managers, and teams related to development and performance improvement. • Strong technical skills and ability to utilize audio-visuals and A/V equipment. • Strong knowledge of Microsoft Office suite along with database experience. • Ability to produce training materials (leader’s guide, participant workbooks, visual learning aides).

🏖️ Benefits

• Medical, Dental and Vision Insurance • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment • Life Insurance provided at no additional cost to employees • Accidental Death & Dismemberment Coverage • Long-Term Disability Coverage • Paid Sick and Vacation Leave • 11 Holidays • Volunteer/Service Day • Employee Stock Purchase Plan • 401(k) Retirement Plan • Ameris Bank matches 50% of your first 8% of contributions to the plan • Flexible Spending Accounts • Health Savings Account • Health Reimbursement Arrangement • Supplemental Life & Other Insurance Plans • Identity Theft Protection • Pet Insurance • Legal Insurance • Employee Assistance Program • Employee Advocacy Program • Tickets at Work (Entertainment discounts for Ameris Bank Employees) • AT&T Employee Discount • Wellness Discounts for Medical Premiums and Other Rewards • Employee Referral Incentive • Education Assistance • Employee Resource Groups