Quantitative Analyst – Contact Center

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🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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AmeriSave Mortgage Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

💸 Finance

🏠 Real Estate

Finance • Real Estate

AmeriSave Mortgage Corporation is a leading online mortgage lender offering a variety of home financing solutions, including first and second mortgages, home equity loans, and refinancing options. With 20 years of mortgage experience, AmeriSave has served over 733,603 borrowers across 49 states in the U. S. The company prides itself on providing easy and fast mortgage processes with access to quick quotes and approvals, low rates, and secure rate locks. AmeriSave is committed to helping its clients achieve financial freedom and better financial positions through responsible home equity usage and effective mortgage solutions. The company is well-regarded for its excellent customer service and accessibility, offering support in multiple languages and emphasizing easy online interactions for customer convenience.

📋 Description

• Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability. • Develop actionable recommendations and partner with business leaders to prioritize and implement improvements. • Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle. • Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights. • SQL-Based Analytics Solutions: Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data. • Develop stored procedures and workflows that operationalize model outputs and support business monitoring.

🎯 Requirements

• 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment. • Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server. • Expertise in PowerBI, Tableau, or similar data visualization tools. • Ability to independently translate complex business problems into quantitative solutions. • Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends. • Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences. • Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred

🏖️ Benefits

• 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance • Supplemental pay types: · Referral bonuses