Travel Consultant – Emergency Service Center

🕒 August 27

🇺🇸 United States – Remote

💵 $39.2k - $72.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Arrange and book domestic and international business travel for air, road, rail, and accommodations • Handle travel bookings for corporate business customers, including individuals and groups • Ensure reservations meet client standards and preferences • Provide informed recommendations to optimize the traveler experience • Manage simple, complex, non-standard, multi-destination bookings, ticket exchanges, and complex fares • Make changes and resolve issues before or during travel assignments • Analyze and research travel options • Proactively anticipate traveler needs and sell additional services • Use positive telephone service techniques and address special customer requests • Use the Sabre Global Distribution System • Work in a fast-paced, multi-account environment

🎯 Requirements

• 3 or more years' experience working as a Travel Consultant • Experience in GDS (Sabre) across both local and global markets • U.S. citizenship required due to Federal Government contract • Genuine passion for high-quality customer service • Good verbal and written communication skills • Strong teamwork skills • Positive, “can do” attitude • Willingness to learn and grow • Must be flexible and prepared to work evenings, overnights, weekends, and holidays • Ability to work in a 24 x 7 operating-hours environment

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities

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