Travel Consultant

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $39.2k - $72.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, both individuals and groups • Conduct analysis and research on travel options • Proactively anticipate traveler needs and sell additional services • Arrange and book domestic and international business travel for air, road, rail, and accommodations • Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels • Work within a 24/7 Traveler Care operation, including afternoon shifts and weekends as needed

🎯 Requirements

• Knowledge of GDS, including Sabre, required • Native GDS expertise (Sabre) • Keen international travel knowledge • Phone and email servicing experience • Professional written and verbal communication • Attention to detail • Act with integrity and protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservations • Resolve customer issues quickly and independently or with suppliers • Teamwork and openness to feedback • Flexibility to work afternoon shifts from 12–8pm and weekends • Passion for excellence in client service, including proactive anticipation of needs

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks and weekly deals on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global INclusion Groups • Reasonable accommodation for qualified individuals with disabilities