Homeowner Liability Lead Litigation Desk Adjuster

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🌵 Arizona, New Hampshire, +3 more states – Remote

🌵 Arizona – Remote 🗻 New Hampshire – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $88k - $145k / year

⏰ Full Time

🟠 Senior

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American Family Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💸 Finance

👥 B2C

Insurance • Finance • B2C

American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.

📋 Description

• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. • Checks for prior claims and recognizes environmental exposures • Participates in High Damage Reviews (HDR) to address coverage issues and exposure • Handles claims on a good faith basis • Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters • Responds to customer inquiries, makes appropriate decisions, and closes file as needed • Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas • Serves as a mentor and subject matter expert for less experienced adjusters

🎯 Requirements

• Demonstrated ability to handle 3rd party, multi-line claims across our operating territories • Demonstrated experience providing customer-driven solutions, support or service • Demonstrated ability to efficiently and effectively handle complex claims • Extensive knowledge of policies and endorsements coverages • Successfully applied knowledge of each phase of the claim handling process • Litigation experience preferred but not required • Obtain state specific property casualty claims licensing as required

🏖️ Benefits

• comprehensive medical, dental, vision and wellbeing benefits • competitive 401(k) contribution • pension plan • annual incentive • 9 paid holidays • paid time off program (23 days accrued annually for full-time employees) • student loan repayment program • paid-family leave