
10,000+ employees
Founded 1927
🛡️ Insurance
💸 Finance
👥 B2C
Insurance • Finance • B2C
American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.
🔥 15 hours ago
🦀 Maryland, Pennsylvania – Remote
💵 $88k - $145k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📋 Claims Specialist
👻 Ghost score 0%
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10,000+ employees
Founded 1927
🛡️ Insurance
💸 Finance
👥 B2C
Insurance • Finance • B2C
American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.
• Investigate and maintain highly complex property claims • Determine liability, secure information, review coverages, arrange appraisals and settle claims • Investigate origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts and other parties • Participate in High Damage Reviews to address coverage issues and exposure • Handle 1st party and 3rd party claims under multiple policy types and endorsements • Conduct on-site inspections, evaluate damages and negotiate claims • Respond to customer inquiries, make decisions and close files • Interpret policies, leases, by-laws, declarations, articles and contract coverages • Provide claim process and status information to all parties • Make independent decisions and recognize when assistance is needed • Mentor less experienced adjusters and serve as a subject matter expert • Work primarily in the field, spending 80% of time (4+ days per week) directly interacting with customers • Occasionally travel to an office for team meetings, trainings and culture events • Report to a Large Loss Senior Manager
• 5 or more years’ experience handling field property personal lines claims required • Advanced Xactimate experience required • Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories • Demonstrated experience providing customer-driven solutions, support or service • Demonstrated ability to efficiently and effectively handle complex claims • Extensive knowledge of policies and endorsements coverages • Successfully applied knowledge of each phase of the claim handling process • Valid driver's license required plus an acceptable driving record • Obtain state specific property casualty claims licensing as required • Ability to perform field work, including ladders, stairs, scaffolding, ramps, poles and confined spaces • Ability to adjust or move objects up to 50 pounds in all directions • Willingness to travel up to 10%, with catastrophe travel up to 75% as applicable • Preferably located in Maryland or Pennsylvania • Sponsorship will not be considered unless specified in the posting • Successful background checks and signing a non-disclosure agreement required as contingencies of the offer
• Fleet vehicle provided with the position • Relocation support for eligible candidates • Comprehensive medical, dental, vision and wellbeing benefits • Competitive 401(k) contribution • Pension plan • Annual incentive • 9 paid holidays • Paid time off program (23 days accrued annually for full-time employees) • Student loan repayment program • Paid-family leave • New Employee Orientation and relationship-building support • Reasonable accommodation for qualified individuals
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