Account Delivery Manager

🕒 May 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMPECO

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

⚡ Energy

💰 $13M Series A on 2023-01

Consulting • Logistics • Energy

AMPECO is a global software provider specializing in EV charging management solutions. Their platform offers a comprehensive suite of tools to manage EV charging infrastructure, providing charge point operators (CPOs), energy utilities, and other enterprise players with the capabilities to execute effective charging strategies. AMPECO’s software includes features such as dynamic load management, payment integration, billing, EV roaming, and energy management. The platform is hardware-agnostic, allowing integration with various charging stations and related equipment, ensuring flexibility and scalability across multiple markets. AMPECO empowers EV charging providers with full business control, offering a white-label solution that allows branding autonomy. With a robust API and extensive resource library, AMPECO facilitates customized and innovative solutions for a rapidly growing market. The company is dedicated to supporting their clients through personalized consultancy, technical architecture advice, and comprehensive customer support.

📋 Description

• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals • Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and the platform stay aligned • Handle straightforward commercial topics directly and partner with Business specialists on contract negotiations, expansion and C-level relationships • Own incident and escalation management end-to-end, including SLA tracking, governance of open items and hands-on resolution of service requests • Manage onboarding of new customers in collaboration with AMPECO experts • Run operational reviews, status updates and account health checks • Orchestrate Business and Technical specialists and provide context for customer requests • Translate customer needs into structured requirements and work with product, engineering and solution teams on feasibility, scope and timelines • Keep internal stakeholders aligned and customers informed during cross-functional delivery • Advise customers on product use and adoption and identify expansion opportunities • Surface customer feedback, recurring patterns and product gaps to internal stakeholders • Stay current on eMobility, EV charging trends and AMPECO product capabilities

🎯 Requirements

• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred • A track record of building strategic relationships with both operational and technical stakeholders • Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations • Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines • Comfort in orchestrating internal experts and aligning multiple parties around a common goal • A growth mindset - you pick up new skills as the role and product evolve • Fluent written and spoken English

🏖️ Benefits

• Competitive salary and performance-based incentives • Flexible work environment • Opportunity to grow with a mission-driven startup in a high-impact industry • Direct involvement in shaping the customer experience and product roadmap

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