Director, Customer Insights – Knowledge Strategy

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Lead end-to-end project management of CX partner pilot initiatives from concept through implementation, evaluation, scaling, or transition • Design project plans with clear milestones, success metrics, stakeholder alignment, and feedback mechanisms • Evaluate the effectiveness of CX partner pilots and identify strategic opportunities for refinement, scaling, or transition • Deliver concise, actionable communication to key stakeholders ensuring alignment and informed decision-making at every stage of the project lifecycle • Lead project modifications based on testing results and stakeholder feedback • Provide strategic recommendations regarding pilot continuation, operationalization or sunset decisions • Partner cross-functionally to transition successful CX partner pilot programs to long-term owners with clear documentation and knowledge transfer • Lead through ambiguity while balancing strategic vision with operational execution • Analyze data across CX functions, including surveys, questionnaires, customer feedback, implementation data, and performance metrics • Identify trends that support CX KPI achievement and organizational decision-making • Design and refine surveys, questionnaires, and research methodologies to improve insight quality and usability • Synthesize complex quantitative and qualitative data into actionable recommendations for leaders and stakeholders that support CX KPI achievement • Track trends and outcomes over time to measure impact and identify continuous improvement opportunities • Develop organizational research strategies and scalable insight frameworks • Develop clear, compelling, and visually engaging presentations, reports, memos, and strategic documentation based on CX data analysis • Communicate findings and recommendations to internal stakeholders, including executive leadership • Support leadership decision-making through concise, data-informed storytelling and recommendations that drive CX KPI performance • Prepare project plans with clear feedback mechanisms before finalizing research initiatives • Maintain organized systems for ongoing knowledge management, documentation, and CX insight sharing • Translate CX research findings and implementation insights into high-impact narratives and content that support thought leadership efforts both internally and externally • Partner with Marketing and Public Affairs to ensure research-backed insights inform strategy and strengthen the market positioning of Amplify's offerings across internal and external audiences • Develop foundational documentation and research-backed content, such as comprehensive case studies, white paper drafts, presentations, etc. for use in strategic customer-facing materials and internal communications • Prepare and deliver high-level presentations and documentation that showcase organizational impact, implementation success, and CX excellence for key external stakeholders. • Ensure external-facing content aligns with Amplify branding and organizational priorities

🎯 Requirements

• Bachelor's Degree or equivalent related work experience • 5-7 years of experience in research, analytics, strategy, customer insights, education, or related fields • Experience leading complex cross-functional projects in education settings, from concept through implementation • Strong experience in survey design, data analysis, research methodologies, and insight development • Expertise in executive-level communication, presentation design, and stakeholder engagement • Experience developing both internal and external strategic communications and reports • Demonstrated success developing organizational research strategy and impact frameworks • Strong project management and organizational leadership skills • Experience presenting to executive leadership and board-level audiences • Exceptional verbal, written, and presentation communication skills • Demonstrated ability to influence and collaborate effectively with senior leaders and cross-functional stakeholders • Ability to travel nationally (not expected to exceed ~20% annually)

🏖️ Benefits

• 401(k) plan • competitive health insurance and mental health options • basic life insurance • paid time off • parental leave • access to best-in-class development programs