Senior Director, Enterprise Client Success

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🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Amplity Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.

📋 Description

• Partner closely with Client Program leaders and the new business development team to proactively address field operational needs and drive deeper Client Engagement. • Establish and manage a standardized Client Engagement Framework (or Client Success Protocol) designed to optimize both internal team workflows and external client relationships. • Work collaboratively with cross-functional teams (including IT, Contracting, Human Resources, and Marketing) to source, deploy, and drive adoption of the latest operational tools, streamlined processes, and industry best practices. • Audit and deeply understand the distinct responsibilities of the Project Management, Operations and Delivery teams across our platform and integrated capabilities to eliminate friction, overlap, and operational bottlenecks. • Provide direct management and mentorship to Project Management team and provide mentorship to Operations leaders. • Author, design, and deploy a comprehensive, company-wide "Ways of Working" Playbook that clearly codifies roles, communication cadence, hand-off protocols, and accountability tracking. • Optimize the use of project metrics, Service Level Agreements (SLAs), and key performance indicators (KPIs) to drive continuous team accountability and standardize performance across all accounts. • Lead and actively participate in ad-hoc strategic projects aimed at improving Amplity’s internal operational efficiencies and deepening our strategic value and retention with our clients.

🎯 Requirements

• Bachelor’s degree or equivalent work experience required; PMP or Six Sigma Certification is preferred. • 10+ years of progressive leadership experience in Commercial Operations, Sales Force Effectiveness (SFE), or Project Management within the pharmaceutical, biotech, or contract commercial operations (CSO/CCO) space. • Proven track record of successfully re-engineering operations from the ground up, preferably utilizing Six Sigma, Lean, or similar structured continuous improvement methodologies to build organizational accountability. • High proficiency in data manipulation and assessing operational capacity models to balance workloads across complex project portfolios. • Exceptional stakeholder management skills with the ability to influence cross-functional teams, challenge the status quo gently but directly, and drive alignment behind a unified vision.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits packages tailored to your role + location • A supportive culture that fuels your soul + feeds your spirit • A primarily remote work model for better work-life balance • A diverse, equitable + inclusive workplace, so you can be your best self