Client Solutions Manager

🔥 0 minutes ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Amplix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Amplix is a technology advisory and managed services firm that helps organizations plan, procure, implement, and operate enterprise technology. They offer end-to-end services across the technology life cycle—strategy, evaluation & procurement, implementation, and managed services (branded Amplix Care)—and focus on domains such as customer experience (CX), artificial intelligence, network & infrastructure, unified communications, cloud solutions, security, business applications, and mobility. Amplix serves a range of industries including financial services, healthcare, retail, hospitality, manufacturing, construction, technology/SaaS/utilities, and state & local education (SLED). They have specialized capabilities for contact-center platforms (Genesys, Zoom, Five9, RingCentral, NICE CXone), emphasize cost optimization and vendor/contract management, and have pursued growth via acquisitions and security certifications (e. g. , SOC 2 Type II).

📋 Description

• Serve as the primary point of contact for assigned clients • Present billing analyses and monthly recommendations or savings opportunities • Provide on-call availability for one-off situations as needed • Lead recurring and one-off client calls, prepare agendas, and provide follow-up notes and action items • Maintain carrier relationships to support client needs and issue resolution • Support implementation and onboarding of new clients • Coordinate internal activities and client communications • Support transitions for established clients • Own monthly zero-use projects from identification through completion and documentation • Plan and execute yearly device projects for assigned clients • Lead optimization meetings and present findings and recommendations • Own recurring deliverables and ensure accurate, on-time delivery • Create and review monthly reports, SAP files, chargeback files, and allocations • Coordinate special report requests • Prepare, manipulate, and complete HR files and invoices • Assist with monthly audits and follow up on audit findings • Maintain Operational Guide documentation and the client portal • Partner with Senior Technical Support Specialists and internal teams • Deliver quarterly classes or trainings as needed • Provide backup support to other Client Solutions Managers • Identify and contribute to process improvements • Comply with Data Security and Personal Information protection policies

🎯 Requirements

• High school diploma required • College degree preferred but not required • Client relationship management and service orientation • Escalation triage and resolution through internal/external coordination • Strong written and verbal communication • Analytical skills • Facilitation and presentation skills • Planning, organization, and deadline management • High attention to detail and quality control • Proficiency with Microsoft Office • Cross-functional collaboration and stakeholder management • Continuous improvement mindset • Ability to maintain awareness of Data Security and Personal Information protection policies • Must report suspicious Data Security or Personal Information activity to Management • No certifications or licenses required

🏖️ Benefits

• Discretionary bonus or sales commission may be offered at the company's discretion • Remote work employees across the country • Career growth opportunities • Close-knit company culture