Technical Support Specialist I

🕒 September 25

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amplix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Amplix is a technology advisory and managed services firm that helps organizations plan, procure, implement, and operate enterprise technology. They offer end-to-end services across the technology life cycle—strategy, evaluation & procurement, implementation, and managed services (branded Amplix Care)—and focus on domains such as customer experience (CX), artificial intelligence, network & infrastructure, unified communications, cloud solutions, security, business applications, and mobility. Amplix serves a range of industries including financial services, healthcare, retail, hospitality, manufacturing, construction, technology/SaaS/utilities, and state & local education (SLED). They have specialized capabilities for contact-center platforms (Genesys, Zoom, Five9, RingCentral, NICE CXone), emphasize cost optimization and vendor/contract management, and have pursued growth via acquisitions and security certifications (e. g. , SOC 2 Type II).

📋 Description

• Provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST • Troubleshoot issues and assist with MDM support, activations, and warranty replacements • Manage client order activities within a 4-hour service level agreement in collaboration with TSS II and SrTSS • Identify, document, and implement at least one measurable process improvement initiative annually • Handle inventory requests • Complete optimization plan changes before the next billing cycle for assigned clients • Maintain compliance with Data Security and Personal Information policies • Promptly report suspicious Data Security or Personal Information activities to management

🎯 Requirements

• High school diploma required • Previous customer service experience preferred but not required • Excellent interpersonal, communication and time management skills • Excellent customer service skills • Strong active listening skills • Astute learner with competent troubleshooting skills • Excellent organizational skills with ability to prioritize multiple tasks • High functioning computer literacy including Microsoft Office Suite, SharePoint, Excel • Availability for phone support from 8:00 a.m. to 8:00 p.m. EST • Availability for after-hours call outs as needed • Certifications: None required

🏖️ Benefits

• Opportunity to grow your career • Discretionary bonus or sales commission may be offered at the company's discretion

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