Account Manager, Customer Experience – Digital Accounts

🕒 June 17

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Amsive

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising • Data Science

Amsive is a data-led performance marketing agency committed to enhancing ROI through innovative customer acquisition, engagement, and communications solutions. As a full-service marketing partner, Amsive offers a comprehensive suite of strategic marketing services, including direct mail, digital media, SEO, social media, creative content, data intelligence, and advanced analytics. Utilizing their proprietary Audience Science™ platform, Amsive specializes in identifying and connecting with the best customers for their clients, ensuring optimized marketing spend and measurable growth results. With expertise in crafting data-driven, audience-first strategies, they help brands navigate the complex marketing landscape and achieve exceptional results.

📋 Description

• Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives • Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients • Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration • Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes • Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights • Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities • Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys • Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.

🎯 Requirements

• 2-4+ years of experience in account management, client services, or digital marketing within an agency environment • Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels • Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals • Ability to confidently discuss digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal stakeholders • Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred • Strong consultative and relationship-building skills, with demonstrated success managing and growing client partnerships • Proven ability to coordinate cross-functional teams, manage multiple projects simultaneously, and maintain accountability across deliverables • Experience developing presentations, business reviews, strategic recommendations, and client-facing communications • Strong analytical mindset with the ability to interpret performance data and translate findings into actionable recommendations • Proficiency with Microsoft Office Suite, particularly PowerPoint and Excel; familiarity with analytics and reporting platforms is a plus • Excellent written and verbal communication skills, with strong attention to detail and organizational abilities • Curiosity, adaptability, and a passion for learning emerging digital marketing trends and technologies.

🏖️ Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays • Dental, Vision, and Health Insurance • 401(k) with a company match program • Paid Parental Leave