Director of Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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AMSURG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🏢 Enterprise

Healthcare • B2B • Enterprise

AMSURG is the nationally recognized leader in the strategic and operational management of ambulatory surgery centers (ASCs), providing high-quality, high-value same-day surgical services and a superior patient experience. The company partners with physician groups and health systems to form joint ventures and manages ASC operations, including anesthesia services and specialty centers for gastrointestinal, ophthalmology and orthopedic procedures. AMSURG emphasizes quality, consensus management with physician partners, and scalable operational expertise across the U. S.

📋 Description

• Build strong local partnerships with physician leaders • Oversee governance and operations of 6–15 Ambulatory Surgery Centers across multisite and multimarket environments • Optimize center operations to enable growth across approximately $50M–$100M in revenue • Build leadership pipelines and develop regional growth strategies • Manage ASC P&L in partnership with Center Administrators and physician partners • Execute center strategy with support from the Vice President of Operations • Identify service-line and organic growth opportunities • Implement corporate initiatives at assigned ASCs • Collaborate with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations to drive volume growth • Develop facility partnership strategies with the VP and SVP • Lead business development and strategic planning initiatives, secure ASC and board buy-in, and execute proposed strategies • Grow case volume, reduce expenses, and improve patient experience and outcomes • Manage health system partners and provider equity group relationships • Prepare for and lead ASC board meetings; potentially serve on joint-venture boards or as board chair • Manage ASC initiatives and day-to-day operations • Mentor and train Center Administrators and coordinate onboarding and learning and development programs • Coordinate with Clinical and Revenue Cycle Management teams to improve performance and revenue-cycle KPIs • Build relationships with ASCs and physicians and conduct quarterly on-site visits as business needs require • Develop Center Administrators across business-office functions, including clinical and revenue cycle operations • Develop staffing models, monitor FTE utilization, and recommend cost-effective labor practices • Provide backup for ASC administrative functions such as payroll and payables • Partner with corporate functional experts on IT, HIPAA, audits, HR, training, policies, quality, revenue cycle, and procurement • Identify and promote best practices • Mitigate legal issues with the VP of Operations and legal department • Develop and execute ASC-level action plans by identifying opportunities and removing barriers • Support physician recruitment and retention for business and market development • Communicate corporate initiatives and develop timely implementation plans with partners • Engage AMSURG resources and maintain ownership through satisfactory resolution • Collaborate with the VP on governance and fiduciary responsibilities • Schedule and lead quarterly board agendas, capture minutes, and follow up on action items • Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, IT/security, and risk mitigation • Manage and report ASC financial performance • Develop center budgets and oversee the distribution process with VP support • Support annual capital requests to drive growth and manage aging equipment • Meet volume and EBITDA targets • Budget and forecast P&L with facility stakeholders and VPs • Oversee Revenue Cycle Management to meet A/R benchmarks and maintain efficient cash flow • Report to the Vice President of Operations

🎯 Requirements

• Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience • Minimum 5–7 years of healthcare management experience • Experience preferred managing at least $40 million in revenue • Experience with contract negotiations and managed care models within a complex organization • Multi-state healthcare system experience preferred • Minimum 3 years’ experience managing healthcare operations staff • Knowledge of operations in an outpatient or physician specialty service line preferred • Clinical and/or Revenue Cycle Management experience preferred • Willingness to travel up to 60% of the time, with an average travel commitment of 40–60% • Excellent customer service, interpersonal, leadership, management, organizational, verbal, and written communication skills • Understanding of healthcare trends and their relationship to Ambulatory Care • Ability to manage multiple projects under tight deadlines with attention to detail • Comfortable delivering presentations to senior management, boards, community groups, physicians, and staff • Ability to work independently without direct supervision • Ability to integrate and harmonize diversified functions • Ability to understand, influence, and partner with others • Excellent judgment and decision-making skills • Ability to resolve problems quickly and effectively • Ability to sit or stand for extended periods, operate a computer and office equipment, and communicate clearly in person and/or by phone • Occasional walking, bending, reaching, and lifting required

🏖️ Benefits

• Full-time remote work arrangement • Travel reimbursement or employer-covered travel implied by required business travel (specific benefit not stated) • Reasonable accommodations for individuals with disabilities