Field Service Engineer, Chinese and English

🕒 May 30

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Ananda

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚗 Transport

🔧 Hardware

🤝 B2B

Transport • Hardware • B2B

Ananda is a company specializing in advanced two-wheel mobility drive systems, including eBikes, eMotorcycles, eMopeds, and eScooters. With over 20 years of expertise in mid-drive, side-mounted, and hub motors, Ananda offers customizable eDrive solutions for manufacturers and riders. Operating from Shanghai, Ananda is renowned for its innovation and quality, serving markets in Europe, North America, and Southeast Asia.

📋 Description

• Provide certain support for certain issues to customer online or offline. • Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need. • Following RMA in CRM and record the returns to customer in on-line list. • Service Planning for next week, need plan for more visiting to customer side for service. • Weekly meeting to review about issues and RMA following within team and cooperation. • One basic Monthly report about the main work. • Need to follow the related task list of call center project by time line. • Normal customer visiting and good communication. • Certain feedback or analysis report. • Keep good communication and relationship with customers for customer satisfaction. • Make some certain training for customers about products or Ananda link. • Service process review together to make more efficient. • Support visiting customers for some certain other support, like supporting business.

🎯 Requirements

• Experience in assembling or repairing industrial products and equipment. • 2+ years experiences related working experience. • PCBA welding experience and skill is preferred. • Minimum secondary level of education. • English and Chinese as working language, with strong communication skills. • Good knowledge of MS Office and any ERP System.

🏖️ Benefits

• good salary and benefits • Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.