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Service Account Manager

🕒 September 16

⚜️ Louisiana, Mississippi, +2 more states – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Where this job comes from

Posted on ANDRITZ's careers page, not through a job board

First seen by Remote Rocketship September 16

Logo of ANDRITZ

ANDRITZ

10,000+ employees

🚀 Aerospace

🏭 Manufacturing

Environment & Energy • Aerospace • Manufacturing

ANDRITZ is a globally leading supplier of process technologies, equipment, plants, and automation solutions. The company focuses on enabling the green transition through sustainable industrial transformation across multiple sectors including pulp and paper, metals, hydropower, and environmental and energy solutions. With a commitment to innovation and decarbonization, ANDRITZ's comprehensive portfolio includes technologies for recycling, renewable energy, and various industrial applications, contributing to a more sustainable world.

📋 Description

• Cultivate strong client relationships and ensure high-quality service delivery • Drive customer satisfaction and client loyalty across Louisiana, Mississippi, and Texas • Proactively manage accounts and identify growth opportunities • Resolve customer issues efficiently • Sell products for the Paper Service Division • Serve as the primary contact for new and long-term customer relationships • Improve account growth by understanding client objectives and goals • Drive client retention and satisfaction throughout the territory • Liaise between clients and internal teams • Maintain organized and detailed territory records in the company CRM system • Represent assigned product lines during mill visits • Manage territory forecasts, budgets, and cost controls • Develop, follow, and help implement account-success processes and workflows • Travel throughout the Southwest USA region and visit mills and manufacturing facilities

🎯 Requirements

• B.S. degree in Engineering (Chemical, Mechanical, or Paper Science) with 3–5 years’ experience in Pulp and Paper, or combination of education and work experience, preferred • Exceptional verbal and written communication and interpersonal skills • Knowledge of Word, Excel, and PowerPoint • CRM system experience, a plus • Service mindset and customer focus • Sales experience and established relationships with customers in the region is preferred • Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required • Self-motivated, able to handle multiple tasks and manage priorities with minimal supervision • Willingness to travel; 80% of time spent in the field • Ability to work in varying temperatures, noise, dust, dirt, fumes, welding machines, heavy-duty magnets, and manual/remote-controlled devices using radio signals • Ability to sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb stairs, and lift up to 25 lbs • Visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and ability to wear required personal protective equipment • Legal status to work in the US is required

🏖️ Benefits

• Permanent employment • Remote/home-office work environment • All tasks performed with or without reasonable accommodations • AA/EEO/Veterans/ADA Friendly Employer

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